We aim to respond to all inquiries within 24-72 hours.
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Frequently Asked Questions
How quickly will I get a response?
We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM - 5 PM
EAT). For urgent matters, please mention "URGENT" in your subject line.
What information should I include in my message?
Please include your name, email, and a detailed description of your inquiry. If you're reporting a
bug or technical issue, include steps to reproduce the problem, your browser/device information, and
any error messages you received.
Can I schedule a demo of TumaMaoni?
Yes! We'd be happy to schedule a personalized demo. Please select "Sales & Pricing" as your subject
and let us know your preferred date and time in your message.
Do you offer integration support?
Yes, we provide integration support for our API and third-party platform integrations. Please select
"Technical Support" as your subject and specify which integration you need help with.
How can I provide feedback about the platform?
We welcome all feedback! Please select "Product Feedback" as your subject. Your input helps us
improve TumaMaoni for all users. For feature requests, select "Feature Request" to ensure it goes to
our product team.
Is there a community forum or user group?
Not yet, but we're planning to launch a community forum soon! In the meantime, follow us on social
media for updates and connect with other TumaMaoni users.