Privacy Policy - TumaMaoni

1. Introduction

Welcome to TumaMaoni ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer feedback platform.

Please read this Privacy Policy carefully. By using TumaMaoni, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Platform.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

2.1 Personal Data

When using TumaMaoni, we may collect the following personal information:

For Business Users: Name, email address, phone number, business name, payment information
For Customers Providing Feedback: Name, contact information (email/phone), feedback content, satisfaction ratings
Technical Data: IP address, browser type, device information, usage data

2.2 How We Collect Data

We collect data through:

Direct interactions (when you register, submit feedback, or contact us)
Automated technologies (cookies, analytics tools)
Third-party sources (when permitted by law)

3. How We Use Your Information

Purpose	Legal Basis
To provide and maintain our Platform	Performance of contract
To process your feedback submissions	Consent/Legitimate interest
To improve our services	Legitimate interest
To communicate with you	Consent/Legitimate interest
To comply with legal obligations	Legal obligation

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who assist us in operating our Platform, such as hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your data.

4.2 Business Partners

Only when necessary to provide the services you requested. For example, feedback is shared with the relevant business for response and improvement.

4.3 Legal Requirements

We may disclose your data if required by law or in response to valid requests by public authorities.

Important: We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure data backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

Business Account Data: Retained for 5 years after account closure
Customer Feedback: Retained for 3 years from submission date
Analytics Data: Retained for 2 years

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data.

Right to Rectification

You have the right to request correction of inaccurate personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions.

Right to Restrict Processing

You have the right to request restriction of processing your personal data.

Right to Data Portability

You have the right to request transfer of your data to another organization.

Right to Object

You have the right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the information in Section 10.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

8.1 Types of Cookies We Use

Essential Cookies: Necessary for the Platform to function
Performance Cookies: Help us understand how visitors interact with our Platform
Functionality Cookies: Remember your preferences and settings

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

9. Children's Privacy

Our Platform is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: